Shipping & Delivery Policy
This policy explains how orders are prepared and delivered within serviceable locations in India.
Processing and delivery estimate
- Normal order processing: 1–2 working days after confirmation.
- Estimated delivery: 3–4 days after order placement.
- Working days exclude Sundays and public or local holidays.
- Made-to-order, oversized or remote-location deliveries may take longer; any known difference should be shown on the product or checkout page.
Shipping charges
The applicable delivery charge is displayed before the order is placed. If checkout shows “Free delivery”, no standard shipping fee is charged for that order. Extra charges must not be collected after checkout unless the customer has expressly agreed to a documented change.
Tracking and delivery attempts
Tracking details are shared when available. The delivery partner may call the provided mobile number. Failed attempts caused by an incorrect address, unreachable recipient or refusal may lead to return-to-origin and eligible deductions.
Delays, damage and missing items
Weather, transport disruption, high-volume periods, service restrictions or force-majeure events can delay delivery. If packaging is visibly damaged, record photos/video and contact support promptly. Report missing, incorrect or damaged items within 48 hours of delivery so the claim can be assessed.
Address changes
Contact Not configured — update in Admin before advertising as soon as possible. An address cannot always be changed after dispatch. Never send an OTP or payment credential to a courier or support agent.