Payment & Pricing Policy
All payable amounts and available payment methods are shown before you place an order.
Prices and charges
Prices are displayed in Indian Rupees. Taxes are included unless a product or invoice states otherwise. Product discounts and delivery charges shown at checkout apply only to that order and availability period. We do not add undisclosed mandatory charges after order placement.
Payment methods
- UPI app intents or QR payment when the store operator has configured a business UPI address. The selected app displays the payee, amount and reference for confirmation before the customer enters a UPI PIN.
- Cash on delivery where serviceable and permitted for the order.
- Any additional method displayed by the secure payment provider at checkout.
Security
Never share card PINs, CVV, OTPs or UPI PINs with ComfyNest staff, couriers or callers. Online credentials should be entered only inside the selected UPI/payment-provider app or its secure HTTPS interface. Opening an app or displaying a QR does not by itself verify settlement; final payment status should be confirmed through the authorised provider before fulfilment.
Failed or duplicate payments
If money is debited but the order is not confirmed, contact support with the transaction reference. Banks commonly reverse failed payments automatically; timing depends on the provider. Verified duplicate collections are refunded after reconciliation.
Refunds and COD
Refund eligibility follows the Returns & Refunds Policy. Cash-on-delivery availability can be restricted by location, order value, product type, fraud checks or prior delivery history.