Returns, Refunds & Cancellation Policy
Eligible products may be requested for return within 7 days after recorded delivery, including eligible change-of-mind cases.
Eligible returns
- Damaged, defective, incomplete or incorrect products.
- Products materially different from the published description.
- Change-of-mind returns when the product is unused, unwashed, unassembled where applicable, and returned with original packaging, accessories, manuals and tags.
Items that may not be returnable
- Used, altered, washed, stained or customer-damaged items.
- Products missing original parts, packaging, serial labels or accessories.
- Customised items and sealed hygiene-sensitive goods after opening, unless defective or required otherwise by law.
- Items identified as final sale before purchase, except where defective, damaged, incorrect or where non-returnability is not permitted by law.
How to request a return
Contact Not configured — update in Admin before advertising or Not configured — update in Admin before advertising within the return window and provide the order ID, reason, and supporting images where relevant. Wait for return instructions before shipping the item. Approved pickup availability depends on the delivery location.
Return fees and inspection
For confirmed damage, defect, incorrect item or fulfilment error, standard return shipping is borne by the store. For an eligible change-of-mind return, return transport charges may be deducted from the refund and will be disclosed before collection. Returned products are inspected before approval.
Refund timing and method
Approved refunds are initiated to the original payment method, or another lawful method agreed with the customer, within 5–7 business days after approval. Banks and payment providers may need additional processing time. Cash-on-delivery refunds require verified bank or UPI details collected through a secure support process.
Cancellations and replacements
An order may be cancelled before dispatch by contacting support. Once dispatched, use the return process. Replacement may be offered for damaged, defective or incorrect items when stock is available; otherwise an eligible refund is provided.